Thornbury – Shipping Policy

1. Order Processing

Orders are normally processed within 1–3 business days. Processing may take longer during holidays, busy periods or when additional verification is required.

2. Delivery Times

Estimated delivery times will be displayed at checkout or communicated before purchase where applicable. Actual delivery times depend on the destination, delivery provider and product availability.

3. Shipping Charges

Shipping charges and applicable additional fees will be shown at checkout before the order is completed.

4. Tracking Information

Where tracking is available, tracking details will be sent by email or another appropriate communication method after dispatch.

5. Delivery Delays

Deliveries may be affected by severe weather, carrier disruptions, customs procedures or other circumstances beyond our reasonable control. We will make reasonable efforts to assist customers with delayed orders.

6. Incorrect Addresses

Please check your delivery address carefully before completing your order. Contact us promptly if you identify an error. Address changes may not be possible after dispatch.

7. Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, contact our customer support team with your order number and relevant details so we can investigate.

8. International Orders

International orders may be subject to customs duties, import taxes or other charges depending on the destination and checkout terms. Applicable charges and responsibilities will be communicated where relevant.

9. Delivery Rights

Nothing in this policy limits your statutory rights under applicable consumer law.

10. Contact Us

Store: Thornbury
Website: https://thornburyuk.myshopify.com